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HOME ＞ 1, understand customer needs
To clear the real requirements of our clients, sometimes customers just process, rather than the final result. Customer factory in guangzhou, for example, require shipment were effected from guangzhou, want to save in towing, ignoring the barge fee, actually from shenzhen out of the total cost is the same, and the shipping date is shorter.
2, provide advice on the shipment
In providing shipping schedule, we will in accordance with the reserved clearance time and release time, advise the container time, don't need to customers to calculate. For the shipping company we in for more than two choices, because there is only one choice called have no other choice. A proposal in addition to verbal communication, we would give a written document.
3, shipment arrangement
Before each shipment link, we will remind customers appropriately, to avoid any mistakes. Some customers on the delivery process is not very skilled, we will give shipping process table, let the customer be clear at a glance, know fairly well.
4, generation to do customs declaration materials
Some foreign trade staff don't have time to do export Packing list, check the bill of lading information, some do customs clearance Invoice and Packing list are not skilled, some do FOB terms not proficient in booking and the bill of lading... All of these can give us to do.
5, for the customer
Customer after shipment, not service ended, but the real service begins. We summarize the customer shipping information, such as: the shipping company requirements, to the factory after whether prospective fashion cabinet, familiarity of delivery process, the location of the container, bill of lading, packing list, etc data information, need to forwarder how to cooperate, what are the special requirements... We put all the information summary file to facilitate better services in the future.
6, shipment, again simple instructions, easily calm
Customer shipment again, and strive to customers by providing simple information, or say only once, we can get things done. Using the known information, such as: the customer delivery is not skilled, give a written process to remind or telephone interpretation; The factory will delay the container, after this time will be the container time or choose to delay a little ahead of schedule; Don't have time to check the bill of lading data, we obtain the last time to help check the information; After the payment you want to get the bill of lading, now we just before the payment to the owner to get the bill of lading first waiting for... In this way, make it easy for customers and worry, have more time to do other things.
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